What People Are Saying

 

We promise to serve our customers with integrity, dedication and compassion. Whether its 2am or 2pm, CRS sets the standard for exceptional customer service 365 days a year.


From Adjusters

See what adjuster from coast to coast are saying about the excelent service and suppport provided by CRS Temporary Housing.

"Thank you, Maria for taking such good care of my insureds. It makes my job easier knowing that I can count on you to treat them with compassion in their trying time and help them to get back to some sense of normal.”

“Shana, I received a customer review from my insured and I am passing along to you that I want you to share with your manager all the way to the top of CRS and won’t stop till I get confirmation that they understand I would not have gotten this positive review without you. You were outstanding!”

“Rachel, I would just like to take a moment to say how much I appreciate your hard work and I would also like to compliment you and your staff for assisting me with this claim and the claims I have where you are assisting. Your staff has been especially helpful with some of the claims that had to have last minute extensions approved and the extra efforts to accommodate my customers with their needs in these situations has been nothing short of impressive. I am truly are grateful for your assistance and appreciate the job you do.”

“Jason is always professional, courteous and contacts our policyholder almost immediately after assignment. Customer Service is a high priority in all claims, but especially on the after hour escalations.    It is important to me that when I am speaking with the policyholder that I have confidence that the service level requirement we have established with vendors are being met.  That is never a problem when I speak with Jason and CRS.” 

“Getting CRS involved was the best thing I could have done.  My insured praised how great it was to work with your team and that you provided exactly what they needed.”


From Policyholders

Ready for your self what actual Policyholders saying about CRS Temporary Housing.

“My home had a devastating fire and I was referred to CRS Temporary Housing.  Recently I had the pleasant experience to work with Tim. He always got right back to me and I was extremely impressed with his level professionalism and unwavering ‘service skills’. People like Tim are hard to find these days.”

“I just want to let you know that She-ra has been a tremendous help to me since I lost my home in a fire. She-ra helped me and supported me all along the way. When I called, she was always very helpful, and when I left messages she always returned them in a timely manner by phone or via email. She made the transition from temporary housing to permanent residence a lot easier for me because of her willingness to make sure my needs were met. Her customer service was impeccable; especially in these days and times when customer service is not as good as it used to be.”

“I have had the ABSOLUTE pleasure working with one of your employees, Kellie. My situation has not been an easy one, but Kellie is persistent, confident and professional and above all displays a genuine concern for her clients.”

“Jackie, Thank you so much for the welcome basket at our new temporary home!  That was very sweet of CRS and you guys have been very helpful and comforting in this process.  I would definitely recommend CRS in the future.”

“Cassandra kept it all together for us with her first class communication and was on top of everything. She is absolutely, positively DYNAMITE!!!!”